My Health Online Discontinued with IMMEDIATE Effect
The My Health Online service has been unavailable to service users since Thursday evening ( February 29th), following the identification of a technical issue.
My Health Online has been operational since 2011 and was due to be stood down by June 2024. However, all technology systems can only last so long and this new issue has challenged the My Health Online platform. It means that Digital Health and Care Wales (DHCW) and EMIS have had to make the difficult decision to bring the changes forward and stand down the My Health Online service with immediate effect.
DHCW has carefully explored all options to keep My Health Online active until June 2024, including changing how patients log in to the service. However, we believe that making two changes to the way patients use these digital services
in such a short space of time would be more disruptive and challenging than standing down My Health Online now. With workload pressures already extremely high we wanted to avoid putting increased pressure on practices and staff who would need to provide support for the changes to patient log-in. Patients are being advised that they can still manage their prescriptions and healthcare by using the NHS Wales App, which they can download via Google Play Store, Apple App Store or online. Find support, information and guidance around using the NHS Wales app. Patients will be advised of this when they visit the My Health Online Portal.
While the NHS Wales App does not currently support the option to access and manage health and care services for someone else (proxy access), those who manage repeat prescriptions on behalf of somebody else should also be able to
do so in the NHS Wales App in April 2024. Work is also underway with the NHS login service to develop a solution for photo ID, which we hope will also be in place in April.
The NHS Wales app can be downloaded from the App store searching for – NHS Wales App Login screen (nhs.wales)
To use this App patients must be registered with a GP Practice in WALES and be aged 16 or over.
During your next visit to Pen-Y-Bont, please ask at reception if you have any questions.
